Optism™

Since our inception, everyone at Optism has been focused on providing more value for our customers with a special emphasis on creating a great experience for people through our mobile solutions.

To that end, while other companies have rolled-out mobile marketing solutions which were not opt-in, Optism has been promoting permission-based mobile marketing as the best way to deliver a long-term, deeper level of engagement with people. We achieve this by providing mobile audiences with the opportunity to opt-in into a mobile  advertising service and share their interests and preferences, thereby receiving only the content they value. We believe this was a win-win-win as the results speak for themselves.

We see a similar “lack of value” focus on the right questions to ask regarding the mobile wallet. The news for mobile wallet has been mostly focused on the technology, which merchants will sign up, who will be in charge, etc.

What about the mobile wallet user?

What do they want in the mobile wallet?

We believe that one person who is asking the right questions is Omar Green, the Mobile Strategic Initiatives Director at Intuit. Mr. Green gave a talk last week at the SXSW conference, entitled Creating a Mobile Wallet Worth Having and it was reviewed by Mark Henricks from American Express Open in article entitled, A Mobile Wallet That Does More Than Help You Spend Money. We highly recommend reading this article. Mr. Green summed the key mobile wallet question as thus, “The last thing most of us need is something to help us spend money faster. We need something to help us spend money better.”

How can we spend better using a mobile wallet? Mr. Green says that the mobile wallet should be more like your financial advisor rather than your mobile ATM. He said it should alert you when you try to buy something that is not within your financial budget. Or it could connect with all your credit cards and would recommend the best one to use to receive the most points.

While we agree with Mr. Green’s vision for the mobile wallet, we would expand its scope. It should be more about helping you save time, providing convenience and hopefully, simplifying your life rather than just storing your money. It should have everything from your typical take out order at the local restaurant, to facilitating faster hotel room check-ins, to getting m-tickets for the football game that can be read at the point of entry to a stadium. It should help you reach your financial goals as well as your personal, and any other goals.

Let’s change the mobile wallet conversation and keep asking the right questions.

 

Note: This blog post was originally published in the Permission Marketing Briefing Room hosted by Optism on the MobileGroove website.

From car makers to telecom companies, a strategy that reduces complexity and encourages a robust business ecosystem pays dividends. Hani Ramzi tells why keeping it simple (KISS) is a must-have mindset that can help key stakeholders in the mobile marketing value chain focus on (and achieve) real growth opportunities.

Show me a world-leading company, and I’ll show you a management that understands the value of simplicity and the danger of complexity. Indeed, too much complexity can drag companies down a slippery slope that eliminates gains, interferes with efficiency and ultimately destroys competitive advantage. However, understanding that less is more (keeping it simple) generates profits, growth and tremendous customer satisfaction.

Take Google, a company that has brought the world simple search. But it’s not just the uncluttered design and sharp focus on user-friendliness that has made Google the market giant. The Google ecosystem is also simple, allowing all stakeholders to contribute — and benefit.

Another excellent example is SMS. It has become the way we connect with friends, family, community members and — increasingly — companies and brands. Why? Because everyone everywhere on the planet can type a message on a phone keypad. In a word: it’s simple.

Mobile advertising opportunities

Clearly, companies, value chains and services that are simple succeed. It’s a basic business tenet that we would do well to apply to the mobile marketing ecosystem.

First, we need to identify the key groups in the value chain. Some analyst firms have identified dozens of players; I have purposely chosen to simplify the ecosystem and break it down into three distinct groups of stakeholders: consumers, mobile operators, and agencies and advertisers.

 Keeping it simple for consumers

People are inundated with advertising on their mobile phones. And this deluge of advertising — much of it spam that consumers did not give their permission to receive in the first place — is delivered via an ever-increasing variety of advertising creatives and formats. These range from traditional banners ads and in-app advertising, to brand schemes that harness augmented reality for maximum impact.

Connect the dots, and consumers are faced with too many choices. It is complex and difficult to navigate. So how do we make sure we serve the consumer, the most important link in any value chain, advertising messages they appreciate?

The key is engagement.

People get involved when they see a benefit. In mobile marketing this benefit  must be delivered within the context of what matters most to people: their lives, their experiences, their networks, and their worlds.

The most effective (and simplest) way to find out what matters most to people?

Ask.

The rules of permission marketing are simple. The consumer opts in to receive mobile advertising messages. The interaction evolves into an ongoing exchange where the consumer volunteers personal information, such as interests and hobbies, in return for brand messages that are relevant to their preferences.

The exchange is transparent (because the consumer gives permission every step of the way) and takes place in a ‘trusted environment’ where personal privacy is respected and the individual is in control. The advertising is valuable  because the consumer only receives advertising from brands and companies they appreciate. Thus, the groundwork is laid for a dialog that pairs brands with an opted-in audience that wants to hear what they have to say.

Keeping it simple for mobile operators

Mobile operators also have much to gain from keeping it simple. How can they reduce complexity and boost the advantage?

First, mobile operators require an approach that further reinforces their role in the mobile marketing value chain and allows them to reap a share of the revenues generated.

They also need to focus efforts on monetizing inventory they truly own. (Permission marketing puts mobile operators in charge, allowing them to offer advertisers access to an opted-in audience, which is a valuable inventory indeed.) Finally, mobile operators must make it simple for agencies to buy this media. (A big part of this is providing agencies the tools to manage and measure their campaigns.)

At a technology level, mobile operators are advised to rely on a trusted partner (and a managed service), rather than tackle the complexity of buying, owning, upgrading and maintaining their own mobile advertising platform. At a business level, mobile operators that have an in-house mobile advertising sales force should use it. Mobile operators that haven’t yet built up a sales house capability internally would do better to stop before they start. It’s easier to rely on existing partners — and it’s simpler than creating a sales force from scratch.

Keeping it simple for agencies & advertisers

Agencies and advertisers are under pressure to show lasting benefits and prove campaign ROI.

What’s more, they are confronted by some pretty tough questions: How should they approach mobile? How do they reach all consumers — and not just the ones that happen to own smartphones? How can they move past brand awareness to achieve other business objectives, such as increasing brand loyalty or boosting customer engagement?

Again, a simple approach holds the answers.

Clearly, brands advertisers want to deliver their message to consumers who are most likely to listen and respond. This is precisely what they get when a highly responsive, scalable and effective dialog media (that is permission- and preference-based) has been implemented to connect with consumers and continue the conversation.

Enabling simplicity

Complexity distracts companies from zeroing in on key growth areas and opportunities that generate the most profits. This is why it is imperative for companies — particularly in mobile marketing — to keep it simple.

Simplicity at all levels — in the service we deliver to customers and across the ecosystem that makes it possible in the first place — is a prerequisite for competing in market that has moved from more is better to less is more. Keeping it simple is not just a way to streamline where is counts; it’s the way to make it big.

About Hani: Hani Ramzi is Alcatel-Lucent’s executive director of Mobile Advertising for EMEA. He has a long track record in the mobile industry where his chief responsibility has been to support telcos at the C-level, helping senior management define and execute strategy. Prior to that Hani held a variety of management roles across all regions (Americas, EMEA, APAC). Hani is based in Paris and is a frequent speaker at industry events and conferences.